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This position reports toDigital Lead, Industry Solution
Your role and responsibilitiesSupport the local Sales organization/customers in determining the most technically appropriate and costeffective digital solutions and in the preparation of demanding offers.
Offer technical advice and provides comment on inquiry specifications to customers/channels/Sales Specialists regarding ABB products/systems/applications.
Provide digital solution technical support during the technical meeting, product presentations, and negotiations.
Perform analytical and diagnostic studies to determine the most suitable digital solution that meets the customer needs.
Propose technical solutions for complex enquiries.
Prepare and deliver technical presentations and demonstrations to both internal staff and customers on complex product issues.
Offer product/solution/service related training.
Prepare and check technical articles for publication.
Prepare offers in coordination with the local sales unit and global Sales Specialists.
Ensure that the technical and financial aspects of offers, including price and trading conditions, are appropriate.
Develop and maintain new sales opportunities and manage resolution to specific customer problems.
Prepare digital product/solution presentations, in coordination with the Marketing Manager.
Ensure that budget (volume) and profitable growth targets are achieved in the respective countries and for the assigned product groups.
Ensure the achievement of targeted level of orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
Provide technical support during the technical meeting, digital solution presentations and negotiations and offers related training.
Prepare/support preparation of technical/commercial offers based on customer specification requirements, local business unit/feeder factory indications and Sales organization directives.
Define cost for the proposed solution and communicate it to Sales organization.
Provide information for the risk review process, in accordance with ABB policy and participate in the risk review assessment, if required.
Analyze the customer needs and competitor offering through general market information and information provided by the Sales organization.
Perform analysis on lost proposals, identify potential cause and recommend future actions in cooperation with Sales organization/local business unit to obtain better future results.
Share functional best practices and lessons learned, across the organization.
Implement global standards, rules, tools, policies and processes related to digital operations/project execution and share functional best practices and lessons learned across the organization.
Demonstrate ABB's core values and group safety and integrity standards and acts accordingly.
Implement and ensure compliance with the ABB code of conduct, global and local standards, tools, policies and processes in their assigned area.
Ensure adherence to all relevant internal and statutory regulations and policies.
Ensure integrity and compliance with ABB values and ethics in all activities.
Demonstrate an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting and risks.
Maintain constant communication with customers and internal functions, proactively, and provide them with the relevant information to ensure customer satisfaction.
Act as a point of escalation for technical issues reported by customers.
ABB Energy Industries is enabling safe, smart and sustainable projects and operations for businesses across the oil, gas, chemicals, life sciences, power generation and water sectors. Driving integrated solutions that automate, digitalize and electrify industry we connect our people and technology to help our customers adapt and succeed. With over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector with our technologies designed to improve operational efficiency, reduce risk, reduce energy consumption and waste. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/202210/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/paytransp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 18886947762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 18886947762 or by sending an email to USAskHR@abb.com. Resumes and applications will not be accepted in this manner.