Service Coordinator

We know you have seen our trucks all over town - now see what else we have to offer! The Jamar Company, powered by APi Group, is a highly skilled, multi-trade specialty contractor and service provider with a mission to be the best. We are the premier specialty construction and service provider in our area and believe in strong leadership development, live our values, and take pride in our work. Does this sound like a place you want to be? We want to add to our team - are you willing to learn, interested in a terrific opportunity, and looking to grow your career? Read on! And check us out at .

All About You:

You are an innovative, self-directed individual who thrives on multi-tasking while maintaining high attention to detail. You enjoy collaborating with a dynamic team and take a positive and proactive approach with both internal and external customers to build and maintain solid relationships. This is an exciting position for someone who thrives in a safety focused, fast paced environment, and brings with them initiative, excellent problem-solving and organization skills, and the desire to make an impact and grow in this role with Jamar.

Job Summary:

The Service Coordinator Assistant is responsible for support and direction of field personnel to ensure customer satisfaction and fulfillment of company goals. The responsibilities include department specific communication and projects. Responsible for answering customer inquiries and direct questions to the appropriate team member. Dispatch and coordination of field work. Assist with the preparation of bids, proposals, purchase orders, logging and all other duties related to the support of a specialty service atmosphere. Requires professional interaction with the Jamar team, customers, and vendors, and effective time management to accurately track and support multiple processes to ensure all deadlines are met.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve as the support and a professional point of contact for the Service team, customers, and vendors; answer phone calls and emails, follow up in a timely manner, and direct questions to the appropriate team member.
• Appropriately document and designate work requests.
• Include and confirm the "bill to" and any other billing requirements; purchase order number, not to exceed amounts, possible warranty work, confirmation it is billable work, or related work details.
• Enter service requests into the tracking system and follow requests through final completion.
• Provide administrative support for company operations, ensuring quality customer service in an organized and efficient manner.
• Populate and file customer proposals, along with creating project folders.
• Become proficient and versed in all aspects of company systems and software, assists with service software system integrations as needed.
• Support company initiatives including Standard Operating Procedures (SOP) to ensure they are followed, and all work is performed.
• Provide back up to Operation staff, ship and receive tools and parts as required, and assist with other projects and assignments as requested.
• Assist with shop, tool, safety PPE and fleet management.
• Provide monthly project status reports to management team.
• Provide onboarding support at the local level for field and office employees.
• Other duties as assigned.

Experience/Education Requirements:

• Minimum of one year of experience in a construction-related service environment preferred.
• Experience providing excellent internal and external customer service and ability to professionally communicate on behalf of the company.
• Proficiency with Microsoft Suite products, Outlook, Excel, and Word. Keyboarding proficiency with high degree of accuracy.
• Ability to effectively multitask in a fast-paced environment and meet deadlines.
• At least two years previous experience in maintenance, service, dispatching or construction required.
• Previous experience with software system conversion a plus.

Knowledge, Skills and Abilities

• Strong customer service skills.
• Strong organization and planning skills; ability to multi-task and meet deadlines.
• Well-developed verbal and written communication skills.
• Ability to take direction and work independently in support of the operations team.

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily a stationary position for a considerable portion of the day (sitting and/or standing). The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to collaborate with internal and external stakeholders via face to face, conference calls, and online meetings.
• The employee will occasionally lift and/or move up to 75 pounds.

PERKS:

We offer compensation in line with experience and excellent benefits including:

• Four different medical plans to choose from, offered by BCBS
• Vision, Dental
• 401K with company match, Employee Stock Purchase Plan, Profit Sharing
• Short and Long-Term Disability (Company paid)
• Paid Time Off/Holidays
• Robust training and development opportunities
• Certified GREAT PLACE TO WORK 2023-2024

The Jamar Company strives to create a culture and environment that is inviting, encouraging and supportive of people of all backgrounds so that diverse voices, thoughts, and perspectives may be heard and amplified. All are encouraged to apply!

Pay Range - Commensurate with experience, $20.00 to $25.00 per hour.

Hours: 7:00 a.m. to 4:00 p.m. or later, Monday through Friday.