Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

This position is responsible for the day-to-day, routine application systems administration and the related principles, methods and techniques while performing routine tasks. Supports and assists with implementing, supporting and maintaining application environments and their performance, availability, capacity, and security for the organization, the business units, and end users.

Potential Specialty Areas: Business Objects, Business Systems, Clinical, Documentum, Informatica, PeopleSoft, Radiology, SharePoint, Utilities

EDUCATION - Bachelor's degree is required.
EXPERIENCE - Minimum of three (3) years of related experience is required.
EQUIVALENCY - Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.
Previous experience with clinical application support, NurseCall, Connexall, Vocera, Clinical Communications, Epic Secure Chat/VOIP, OR systems is preferred.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Installs or implements, configures, tests and monitors application system workstations and servers. Schedules and performs software installations, enhancements, patches, and upgrades.
• Administers and maintain the application security, user setup, role privilege definitions, security groups, and security definitions.
• Effectively collaborate with business units to develop and implement programmatic solutions for business needs. Works with application developers and/or vendors and customers to understand business requirements and application and system related impacts and ensures requirements are addressed.
• Builds workflows associated with applications, building functionality for end users, and configuring systems to meet business functional needs and application performance requirements.
• Works with system database administrators on database setup and management as needed for application support.
• Documents the creation or modification of an application or program accurately and completely to provide a user guide and program instructions in accordance with established standards, templates, naming conventions and timelines.
• Monitors systems for performance, availability, and capacity limits and addresses concerns and issues that arise to promote a stable and efficient environment.
• Implements migrating, versioning and code tracking for software
• Assists and troubleshoots installation and fixes system issues related to the application environments and engages with vendors when necessary.
• Manages audit logs and processes according to internal policies and in alignment with annual audit requirements.
• Documents work requests, incidents, changes, and problems in IT division ticketing system according to policies.
• Documents the creation or modification of an application, program, or workflows accurately and completely to provide a user guide and program instructions in accordance with established standards, templates, naming conventions and timelines.
• Updates and maintains planning tools and work effort tracking tools according to established departmental and team practices. Identifies documentation gaps and opportunities for improvement and makes recommendations to remediate.
• Uses information gathered from monitoring activities to propose new standards and best practices that will promote system improvements.
• Assumes on-call responsibilities as required.
• Expands technology knowledge through personal learning and growth.
• Documents all work hours in IT Division time tracking system according to established policies.
• May collaborate with system users and other IT professionals to evaluate, plan, design, develop, test, implement and maintain systems.
• May analyze and diagnose system problems, identify root cause, and then solve the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
• May provide Tier 1 and 2 end user support for supported systems.

SCOPE AND LEVEL

• Guidelines: Possesses knowledge of and applies the fundamental concepts, practices and procedures within a particular field of specialization.
• Complexity: Duties and tasks are varied and somewhat complex, but usually involve limited responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring greater analysis.
• Decision Making: Has some discretion in making some decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.
• Communication: Communicates explanatory and/or interpretive information relative to the organization and/or own function with team members, peers, management, clients and in limited cases, the public. Uses some discretion and independent judgment when information is exchanged, gathered and/or presented. Defers to higher level team members and/or management in many situations.
• Supervision Received: Works under some supervision, conferring with higher level employees, supervisor and/or manager as needed.

PHYSICAL REQUIRMENTS

• Vision - Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting enviro
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.