The Resignations Specialist has a primary responsibility to analyze and process transactions related to asset and account resignations. This position requires a close working relationship with support departments, phone teams, and business partners throughout the company to assist in account or asset resignation processing. The Resignations Specialist will communicate effectively with clients, internal stakeholders, authorized third parties, and other entities to resolve discrepancies or follow-up on requests. The position requires strict adherence to Trust regulations and security standards including our customer identification program, the Gramm-Leach-Bliley Act, Bank Secrecy Act, Internal Revenue Code, and all other applicable banking and Trust regulations set forth by regulatory agencies. In addition, the Resignations Specialist will handle work of routine nature including, but not limited to, the following duties and responsibilities.

RESPONSIBILITIES

• Process resignation activities related to fees, promissory note maturities, and valuation updates. These transactions are usually complex in nature (prohibited transactions, alternative asset re-registrations, plan distributions, unauthorized transfers/distributions).
• Ensure all related documentation is appropriately archived and noted in Salesforce.
• Perform additional account/asset research as needed.
• Ensure resignation transactions are processed accurately and according to company procedures.
• Communicate with third parties to verify asset valuations and confirm document requirements.
• Identify processing exceptions and use critical thinking.
• Ensure all third-party transaction rejections are addressed, communicated, and resolved in a timely manner.
• Proactively communicate with clients via phone to advise them of the status of their requests.
• Participate and /or lead ad hoc projects as necessary.
• Quickly remediate any issues or concerns arising from client contact.
• Ensure all procedures related to client contact are adhered to.
• Ongoing professional development to increase understanding of complex distribution activities (IRS regulations, alternative asset re-registrations, plan distributions, and other complex processing activities).
• Other duties as assigned.

QUALIFICATIONS

• Previous experience processing high-risk transactions.
• Minimum 1-year financial services experience required.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $19.28/hr to $28.92/hr. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit

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