Official Title: Academic Services (OPEN RANK) Professional

Working Title: Graduate Academic Services Coordinator

FTE: Full Time, 1.0 FTE (100%), Hybrid

• Senior Level (ASAM2247) is $55,537 - $61,384.
• Intermediate Level (ASAM2248) is 46,281 - $51,152

Position #00804078 - Requisition #33474

About the University of Colorado - Denver
The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

This position provides support for prospective students, enrolled students, faculty and staff in the College of Liberal Arts and Sciences. Broad functions include communicating information, processes and deadlines to prospective students, enrolled students, and staff, assisting with graduate applications, processing and maintaining forms, tracking student progress, assisting with workshops and recruiting events and facilitating degree audit at the Intermediate Professional level. This position works with the team to develop effective workflow and processes.

At the Senior Professional level this position will also provide oversight, analysis, advising, training, and needs assessment for CLAS Graduate programs. This Senior position is an instrumental team member in strategic planning and developing application requirements, recruiting materials, policies, and practices regarding CLAS Graduate Education.

• Facilitate applications, admissions, and student progress among CLAS graduate students.
• Serve as resource and main point of contact for prospective students, enrolled student, faculty, and staff inquiries regarding graduate student forms, deadlines, graduation requirements, and processes.
• Assist programs with recruiting materials.
• Assist with review of application requirements.
• Apply and monitor compliance of graduate student using rules, policies, and procedures as set by Office of Graduate Education.
• Maintain records regarding student progress (e.g., leaves of absence, time extensions, transfer credit, exam forms, academic probation).
• Communicate deadlines and processes for student graduation.
• Verify certification for graduation.
• Maintain and verifies documentation for faculty on advisory committees for graduate projects, thesis, dissertations.
• Assist with communication with registrar and admissions on behalf of students or programs.
• Assist with processing of forms and submission to appropriate campus offices.
• Works with students and the CLAS Academic Standards Committee for student withdrawal and grade appeals.
  
  

• Document policies and clarify processes as needed for students, staff, and faculty.
• Assist in communicating with prospective students.
• Collaborate with programs in communicating application processes.
• Assist with updating recruitment materials.
• Report on changes to policy or processes at CLAS Graduate Program Directors and Assistants meetings.
• Assist CLAS Associate Dean for Research and Creative Activities and Curriculum Manager in creating and maintaining a catalog of required policies and forms.
• Facilitate the initiation of graduate program degree audits and assisting in revising as changes occur.

• Conduct needs assessments as needed for CLAS graduate programs, as well as recommend and assist in the design of new or revised processes.
• Strategically evaluate and guide revisions of application and recruitment materials.
• Represent CLAS in campus-wide discussions of graduate processes and policies.
• Facilitate workshops for graduate students and faculty for graduate student success, as needed.
• Conduct training for Program Assistants in workflow processes.
• Consult with CU Denver campus and School and College Graduate staff to understand best practices in graduate education and streamlining graduate practices.
• Serve as a liaison between CLAS Dean's Office and the Office of Admissions and the Office of the Registrar regarding graduate student/program issues.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19 but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus

• The salary range for the Senior Level for this position has been established at $55,537 - $61,384 annually.
• The salary range for the Intermediate Level for this position has been established at $46,281 - $51,152 annually.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Applications will be accepted until the position is filled. Preference will be given to complete applications received by May 15, 2024. Those who do not apply by this date may or may not be considered.

To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to John Swallow, john.swallow@ucdenver.edu.

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Senior Professional:

• A bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
• Two (2) years of experience in academic services to graduate programs or students in higher education; and advanced experience with MS Office applications (i.e., Excel and Outlook).

Intermediate Professional:

• A bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution.
• One (1) year of experience in academic services in general in higher education; and experience with MS Office applications (i.e., Excel and Outlook).

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire

• Experience with graduate level admissions services, application, enrollment, or student advising in a higher education setting.
• Experience with a CRM software, such as Slate, Human Capital Management (HCM) PeopleSoft Campus Solutions (Oracle) or similar record database software.
• Experience with public speaking, facilitating in person individual and group trainings.

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a commitment to providing outstanding customer service skills.
• Demonstrate an exceptional understanding of diversity, equity, and inclusion with a commitment to developing equitable practices.
• Ability to perform duties independently without guidance and direction from other professionals.
• Attention to detail in tracking individual data.
• Ability to evaluate and communicate in an environment of complex institutional requirements.