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Job Summary:The Medical Assistant - Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Medical Assistant - Concierge to escort patients and their and companions through the entire experience to include before, during, and after the patient visit.
The position is responsible for assisting the provider with front- and back-office duties. This position works under the direction of the Urgent Care Manager or designee and the on-duty provider and works closely with the provider and other clinical staff. Acting as the patient advocate, the Medical Assistant - Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
Essential Functions & Responsibilities:
- Welcomes the patient and secondary guest(s) to the center and inquires the purpose and nature of the visit.
- Collects identification and payor related documentation, conducts patient registration, and performs point of service collection.
- Measures and collects patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric patients, length and head circumference. Conducts hearing and vision screenings. Communicates the data and results to the patient.
- Collects and documents in the patient medical record patient reason for visit and chief complaint, allergies, health history, and current medications for review by provider.
- Prepares patients for examinations and procedures. Assists provider with patient care. At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (ex. oral, subcutaneous, intradermal, intramuscular), instills eye drops, and supplies topical medications.
- Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals to patients.
- Maintain patient care supplies and medications, and quality checks and assurances throughout the facility.
- Other duties as assigned
Qualifications:
* Must be a certified Medical Assistant or EMT-B. In lieu of certification at hire, must have successfully completed a medical assistant or EMT training program or have two years of equivalent experience at hire.
- o For those that have completed a training program or have two years of experience, must obtain Medical Assistant or EMT-B certification within 18 months of hire.
- * Incumbents hired before March 2021 may be considered grandfathered in terms of education.
- Should an incumbent obtain a certification, it would be considered a requirement of their role moving forward.
* American Heart Association CPR certification required.
* Proficiency in basic clinical skills as required by specialty (i.e. phlebotomy, blood pressure, EKG, injections) required.
* Knowledge of policies and procedures related to infection control, environmental safety, and patient confidentiality required.
* Minimum of 2 years' prior experience providing clinical support in a medical office setting preferred.
* Electronic Medical Records experience preferred.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.