Qualifications All required unless otherwise noted
2+ years of enterprise network monitoring experience
Working knowledge of IT terminology, network topology, commands and device relationships
Working knowledge of technical inter-relationships between software/hardware and desktop/ LAN/ Host systems
Experience in problem resolution including determining root cause, scope and scale of issues
Experience with validating system availability and performance
Experience with enterprise system monitoring tools such as LogicMonitor, Splunk, Moogsoft, SolarWinds
Research, analytical, and problem solving skills
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill in producing desired results and achieving goals and objectives
Effective skill supporting a global 24/7, member/customer focused services operation
Effective verbal and written communication skills
Ability to respond quickly and accurately in high pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards and procedures
Ability to work independently and as part of a team
Other duties as assigned