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Job Description The Client Relations Manager (CRM) is accountable for new client setup, account maintenance, document review, quotes and proposals, and project kick off. Accountable for oversight and mentoring the maintenance of client accounts. The CRM role fosters and develops client relationships in support of the CSO mission. 1. Project set up • Confirm non TestAmerica subcontract lab
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Prepare and analyze aerobiological and environmental samples for fungi, lead, asbestos and bacteria. Accurately enters and reports analytical data using the LIMS Performs independent data reviews for other analysts’ work Performs analysis of reference materials, proficiency samples and other quality control samples as needed Maintains client service and provides technical support as needed A
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Receives and unloads incoming samples or consignments in accordance with DOT regulations and verifies receipt against Chain of Custody (COC), matches it to the corresponding quote and notes discrepancies daily. Verifies that COC’s are accurate, complete, and correct and seeks resolution for those that are not. Logs samples into Lab Management System daily to assign a lot number for tracking
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