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What We're Looking For This position will directly manage the activities of the student success staff and is responsible for designing and implementing programs that foster student retention and success. This position is one of the critical "first lines of defense" in executing 2U's expected white glove service level for its students and graduates. Manages Student Success team day to day operation
Posted 5 days ago
2U, Inc.
- Lanham, MD / Denver, CO
Do you have a passion for helping people? Are you the "resume guru" or the career adviser for your friends, family and peers? Does supporting students in reaching their career goals excite you? Under the direction of the Director of Career Services, the Sr. Career Services Specialist provides high touch direct career coaching 2U university partner students and executes strategies for career coachi
Posted 7 days ago
include, but are not limited to Embody successful approaches for relationship management Manage the onboarding and documentation process for all 2U enabled programs for consistency and faculty satisfaction Collaborate with University staff and internal cross functional teams to launch new programs and promptly resolve faculty issues Act as primary interface between 2U, faculty, and program managem
Posted 17 days ago
2U, Inc.
- Lanham, MD / Denver, CO / Chapel Hill, NC
Include, But Are Not Limited To Develop and oversee the execution of a data influenced marketing strategy for multiple programs, including a heavy focus on digital marketing channels. Establishing these long term strategic plans requires deep partnership with key external marketing stakeholders. Lead strategic planning with key internal stakeholders, ensuring benchmarks and goals are being met; pr
Posted 25 days ago
Include, But Are Not Limited To This position will supervise a top notch team of service representatives who are expected to facilitate every need of enrolled students. Students will call this team for any need they have while enrolled, whether it be academic, procedural or technical in nature. Manages Student Success team day to day operations, including the ongoing support and professional devel
Posted 1 month ago
2U, Inc.
- Lanham, MD / New York, NY / Denver, CO
Include, But Are Not Limited To If internal hire, must currently be a Placement Specialist in the role for at least 6 months and hitting velocity consistently Strong written and verbal communication skills Demonstrate experience managing people and process from start to finish Bachelor's degree required Strong management experience in a fast paced, student focused environment Things That Should Be
Posted 1 month ago
Include, But Are Not Limited To Handle escalated cases to resolve advanced technical issues with users systems including network issues, proprietary systems, Adobe Connect, Zoom, audio conferencing platforms, general computer issues and other systems Maintain 90% ACD availability for incoming calls, chats, and emails Perform remote desktop support to assist end users in resolving issues Track and
Posted 2 months ago
2U, Inc.
- Lanham, MD / New York, NY / Denver, CO
Include, But Are Not Limited To If internal hire, must currently be a Placement Specialist in the role for at least 6 months and hitting velocity consistently Strong written and verbal communication skills Demonstrate experience managing people and process from start to finish Bachelor's degree required Strong management experience in a fast paced, student focused environment Things That Should Be
Posted 2 months ago
2U, Inc.
- Brooklyn, NY / Chapel Hill, NC / Denver, CO / 2 more...
Include, But Are Not Limited To Overall relationship management between Curriculum & Learning and academic leadership for assigned 2UGrad degree programs Collaborate with internal 2UGrad teams to successfully onboard new programs, and to project 3 year plans for course development and launch schedules Drive successful fulfillment of curriculum requirements between program leadership and their desi
Posted 3 months ago
We are looking for individuals passionate about transforming higher education and joining an innovative team dedicated to disrupting the existing education model. 2U's incredible company culture is driven by leaders in every area of our company, and it starts right here with the HR team. We're looking for an experienced Senior HR Business Partner to take on a role that's both strategic and hands o
Posted 3 months ago
Include, But Are Not Limited To This position will supervise a top notch team of service representatives who are expected to facilitate every need of enrolled students. Students will call this team for any need they have while enrolled, whether it be academic, procedural or technical in nature. Manages Student Success team day to day operations, including the ongoing support and professional devel
Posted 3 months ago
2U, Inc.
- Lanham, MD / Chapel Hill, NC / Denver, CO
include, but are not limited to Process Development and Improvement Think critically about current processes, systems and relationships and mitigate issues as they arise Manage and create workflow, processes and documentation between systems and groups Document and maintain records to ensure process/systems are transparent, transferrable and long term Project Management Assist management in defini
Posted 4 months ago
2U, Inc.
- Brooklyn, NY / Lanham, MD / Denver, CO / 1 more...
include, but are not limited to Collaborate with cross departmental teams to ensure the delivery of assets in a timely manner Coordinate specific course level projects with outside vendors. Utilize basic graphic design skills to help enhance content and update legacy programs and iterating courses. Build all segments and elements within our CMS and Course Builder platforms Build all segments and e
Posted 4 months ago
Include, But Are Not Limited To The Student Support Advisor will be assigned a group of enrolled students and is expected to facilitate every need of those students including but not limited to the following Manage student retention through providing proactive, reactive, comprehensive and exceptional customer service. This position is critical in executing 2U's expected white glove service level f
Posted 4 months ago
Include, But Are Not Limited To Managing all aspects of placement for our online Master's programs in a specified territory to ensure overall student success in the program. Developing new partnerships and maintaining relationships with agencies for placements Matching agencies with students and placing them with a sense of urgency to prevent any lapse in class registration Providing exceptional s
Posted 4 months ago
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