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(1) Subject Matter Expertise (SME) for team and has the ability to perform the same responsibilities as team when/where applicable and/or necessary. Uses appropriate methods to resolve internal and external customer escalations in a timely manner related to one or more of the following areas of service, outage, planned maintenance, testing requirements, repairs, rebuilds or extensions, upgrades an
Posted 13 days ago
Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps. Also assisting in trouble shooting Escalated Customer premise issues up to the house box/MDU. Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets
Posted 26 days ago
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