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Answers escalated calls transferred, or routed to the to the call queue, for Retention, disconnect and downgrade call types. Uses save techniques that involve negotiation & interpersonal communication skills, in order to prevent customer churn. Is responsible for caring for all of the customer's needs, including doing what it takes to resolve recurring issues, and reselling them on the benefits of
Posted 7 days ago
Assumes full responsibility for troubleshooting and maintenance of the entire HFC network, including Fiber Optic Cable, Fiber Nodes, forward and return amplifiers, coax cable, couplers, splitters, and taps. Also assisting in trouble shooting Escalated Customer premise issues up to the house box/MDU. Performs system sweep of forward and return path ensuring optimized RF levels, troubleshoots, sets
Posted 16 days ago
(at a minimum, for a level I ) Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for reception of cable and other company services that are offered for single and multi family. This may include burial of underground Broadband facilities utilizing different methods of placement, including excavation or hand digging
Posted 16 days ago
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