Provide a best in class customer experience and represent our company in a professional manner Respond to customer inquiries through incoming calls, emails, and live chat Put forth ideas to develop new best practices to maximize the customer experience Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers Build l

Handles own accounts, some which include Taylor Companies and External Wholesale Accounts. Ability to coordinate and communicate multiple complex pieces of an account program to meet customer requirements and expectations. Serve as a backup to your peers and their accounts Ensure customer requests and expectations are met including answering questions on program plans, st

Perform quality control review of each order. Check in orders. Aggregate and package/prepare orders for shipping via parcel and LTL carriers. Utilize PC based systems to prepare shipping documents and labels. Maintain a clean working environment and maintain equipment needed to ship orders timely. Follow safety requirements for the position. Perform other duties and respo

Prepare and operate printing press equipment, in compliance with job specifications and in accordance with company quality standards and procedures Performs routine maintenance on equipment to ensure optimum output Prepare inks for proper color and consistency Check paper for type, size, color and quantity Check plates for correct format Visually inspect forms throughout

Ability to produce customer order following specific and detailed job instructions Ability to check finished product for registration and correct finishing Ability to perform weekly and monthly machine maintenance duties Record information on electronic production card Willingness to cross train into other areas as needed Your Shift Monday Friday 6pm 2 30am. You Must Have

Observes, diagnoses, troubleshoots, and repairs printing equipment, press parts, electrical problems and other equipment throughout the facility Calculating and installing main electric to equipment and other power distribution Sets up and operates drills, lathes, grinders, welders, and other necessary tools and equipment to make and repair presses and component parts Ini

Reviews and interprets customer order information to ensure all necessary items are present in order to produce the order effectively. Responds to internal questions from manufacturing and customer service related to specific orders and determines the specific system in which the order is to be entered and enters the order correctly. Tears down and/or sorts orders to prep

Motivate, coach and lead a team of 12 14 members to deliver a consistent, exceptional customer experience every time Recruit, hire, train, consistently coach and retain team members Ensure Key Performance Indicators and expectations are met Manage efficiency by staffing Customer Service to meet the fluctuations in customer demands and programs Maintain professional, proac

Perform daily tasks such as job tracking, job reconciliation and invoice reconciliation. Generate and provide reports to clients or internal teams as required. Monitor open tickets and assist in ticket management and resolution. Provide client support to AM IIs and AM IIIs as needed. Handle basic file reconciliation, including validating income files and monitoring proces

Perform daily tasks such as job tracking, job reconciliation and invoice reconciliation. Generate and provide reports to clients or internal teams as required. Monitor open tickets and assist in ticket management and resolution. Provide client support to AM IIs and AM IIIs as needed. Handle basic file reconciliation, including validating income files and monitoring proces

Manage Salesforce Marketing Cloud processes across brands Assist in the execution of campaigns and creation of journeys in Marketing Cloud, consisting of Automation Studio (SQL), automation rules, creation of audiences and data extensions and field management Interpret and implement digital best practices for email/marketing automation, data hygiene, and segmentation Anal

New Product Builds (+Product Build Maintenance) Product research with preferred suppliers to support merchandising our business units Maintain accurate product data costs, ancillary charges, production methods Meet expected due dates Manage projects related to product build and/or store fronts Interpret data and make recommendations Support the product helpdesk resolving

Supervise the daily activities of production staff establish and promote a team based environment Promote andupholdall company safety policies and procedures Ensure that the shift productivityand OEE goals are met Maintain quality and service by promoting and enforcingorganizations standards and procedures Coordinate with scheduling, front office and production leadership

Accountable for attainment and growth of revenue with a focus on exponential and incremental growth, respectively Develop a Market Plan to create new opportunities and build the opportunity pipeline Develop Account Plans by client to deepen relationships & expand into other solutions Effective utilization of all resources, including but not limited to business development

Development and execution of sourcing strategies, supplier selection, and delivery on KPI's, including supplier quality, delivery, and productivity Demonstrate strong leadership, collaborating with business and functional leaders to develop and implement strategies and results around supply chain management Provide strategic direction for the supply chain organization; de